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Management Development | Performance Excellence

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  • 31Dec
    2016

    Keep It Fun and Simple in 2017

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    It is that time of the year again. Time to come up with New Year resolutions – to do things differently in order to achieve a better outcome. I have decided to adopt a motto of keeping it fun and simple in 2017. It is about having one overarching big goal with a fun and...

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  • 27Nov
    2015

    4 Things to Think Of In Your Pursuit to Provide The Best Customer Experience

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    “Every company’s greatest assets are its customers, because without customers there is no company.” – Michael Leboeuf Obviously, businesses exist because of their customers. They need to keep their customers happy – anytime, every time and all the time. Otherwise, they stand the risk of losing the customers to other competitors that can provide better...

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  • 13Nov
    2015

    5 Steps to Execute a Strategy Exceptionally Well

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    What really matters is execution. How many times have you heard about companies having great strategies but poor execution? The common reasons cited for failing to execute well are lack of leadership, not following through effectively, change of priorities, resistance to change and many others. In realizing the strategy for the organization, managers play very critical...

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  • 23Oct
    2015

    10 Steps on How To Realize Your Full Potential

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    What separates the winners from the losers? Maya and Aini planned to climb Mt Kinabalu. They embarked on a 12 week training program which include climbing the stairs at the Batu Caves, hiking at Forestry Research Institute and running between 10km to 15km a week. After four weeks of training, Aini told Maya that “I...

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  • 08Oct
    2015

    5 Key Priorities In Your First Month As a First Time Manager

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    Keith was excited of his promotion. He could not wait to start his new role as a manager. He started listing down all his to-do lists and realized that he had just too much in his plate. Remembering his father’s valuable advice – “you have only about 16 to 18 hours (minus your sleeping time)...

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